fbaje Privacy Policy

1. Introduction and Purpose

fbaje is a trusted online betting and casino platform for players in Bangladesh. We believe that protecting the privacy of your personal information is a fundamental responsibility. The purpose of this privacy policy is to clearly inform you about what types of information we collect, why we collect it, how it is used, and under what circumstances it may be shared with third parties.

By registering with fbaje or using any of our services, you are considered to have read this privacy policy and consented to its terms. If you disagree with any part of this policy, please stop using our services and contact our support team.

2. What Information We Collect

When creating an account and using services on fbaje, we collect the following types of information:

2.1 Identity Information

• Full name and date of birth
• Email address
• National ID card or passport number (for identity verification)
• Current address
• Bank account or mobile banking details (for transactions)

2.2 Technical Information

• IP address and device identifier
• Browser type and operating system
• Site usage logs and session data
• Data collected from cookies and similar tracking technologies

2.3 Financial Information

• Deposit and withdrawal transaction history
• Payment details processed via bKash, Nagad, Rocket, Upay, or bank transfer
• Bonus and promotion usage records

2.4 Gaming Activity Information

• Game history and betting patterns
• Session duration and frequency
• VIP tier progress and reward redemption details

3. Purpose of Data Collection

fbaje uses your information only for the following legitimate purposes:

• Account management: To create, verify, and keep your fbaje account secure.
• Identity verification (KYC): To confirm a user's age (21+) and identity, as part of ensuring responsible gaming.
• Payment processing: To complete deposit and withdrawal transactions and to prevent money laundering.
• Customer support: To provide prompt and effective resolution of your complaints or queries.
• Platform improvement: To analyse user experience and improve service quality.
• Security and fraud prevention: To detect suspicious activity and maintain platform security.
• Promotional communications: Subject to your consent, to inform you about bonus offers and promotions.

4. Data Storage and Protection

fbaje uses industry-standard technical measures to protect your information. Our key data protection measures are as follows:

4.1 Encryption

All data exchanged between you and our servers is protected using SSL (Secure Socket Layer) encryption technology. This makes it impossible for any third party to intercept or read your information.

4.2 Access Control

Only employees who require your personal data for their specific job functions are permitted to access it. All employees are bound by strict confidentiality agreements.

4.3 Data Retention Period

We retain your information for as long as your account remains active or as required to meet legal or regulatory obligations. Even after an account is closed, certain information may be retained for a specified period due to legal obligations.

5. Sharing Information with Third Parties

fbaje may share your information with the following parties in specific circumstances and under strict policies:

• Payment service providers: Payment gateways such as bKash, Nagad, Rocket, and Upay, which help complete transactions.
• KYC and verification services: Authorised third-party service providers for identity and age verification.
• Law enforcement agencies: With relevant authorities in the case of a court order or legal obligation.
• Technology service providers: Contracted partners for hosting, cloud storage, and analytics services, who are bound to comply with our privacy standards.

We will not provide your information to third parties for any reason beyond the cases listed above.

6. Cookie Policy

Cookies and similar technologies are used on the fbaje website. Cookies are small text files stored on your device that help our site function more effectively.

6.1 Types of Cookies

• Essential cookies: Essential for operating the core functions of the site — used to maintain login sessions and ensure security.
• Functional cookies: Help remember your preferences and language settings.
• Analytics cookies: Used to understand user behaviour patterns, which helps improve our services.

6.2 Cookie Controls

You can disable or delete cookies from your browser settings. Please note, however, that disabling essential cookies may prevent some site functions from working correctly.

7. Your Rights

As an fbaje user, you have the following rights over your personal information:

• Right of access: The right to know what information we hold about you.
• Right to rectification: The right to request correction of inaccurate or incomplete information.
• Right to erasure: The right to request deletion of your information in certain circumstances (though this may not apply where legal obligations exist).
• Right to restrict processing: The right to request that your information be used only for limited purposes.
• Right to withdraw consent: The right to withdraw consent previously given for promotional communications at any time.
• Right to complain: The right to raise any complaint about our data processing directly with us.

To exercise any of the above rights, please contact our support team. We aim to process all valid requests within 30 working days.

8. Protection of Minors

fbaje strictly prohibits registration and gaming by anyone under the age of 21. This platform is intended solely for persons aged 21 and above. We do not knowingly collect information from minors. If we become aware that a minor is using our services, that account will be closed immediately and the relevant data will be deleted.

9. Data Breach Response

In the event of a data breach, fbaje will take the necessary steps without delay:

• Identify the source of the breach and implement security measures immediately.
• Notify affected users as quickly as possible.
• Provide detailed information about the nature, scope, and potential risks of the breach.
• Implement necessary security improvements to prevent recurrence.

10. Policy Changes

fbaje reserves the right to update or change this privacy policy at any time. If any significant changes are made, we will:

• Update the revision date on this page.
• Send a notification to registered email addresses where necessary.
• Display a clear notice on the platform.

If you continue using fbaje after any changes, you are considered to have consented to the updated policy. We therefore recommend reviewing this page regularly.

11. Applicable Law

This privacy policy has been prepared in accordance with the data protection and digital security laws and regulations currently in force in Bangladesh. Any disputes relating to this policy will be resolved in the competent courts of Bangladesh.